Playspace Policy

Membership & Class Refund Policy


Open Play Drop-in Sessions & Memberships At its discretion, The Play Lab may issue a full refund after first use of the playspace should you wish to cancel your auto-renew membership. There won't be applied any cancellation fee, however, you have to require the cancellation 48 hours in advance before the auto-renewing. Drop-in sessions are non-refundable. All refunds will be in form of credit. Credit may only be used for The Play Lab services and may not be used for the toy store purchases. Classes If you need to cancel a scheduled class from your semester session registration, please give us a notice of 24 hours. In this case, we will cancel your class and apply a credit to your file for the cancelled class. In the case of a cancellation happening less than 24 hours before the class, no refund or credit will be possible. Drop-in classes are non-refundable. Credits for classes missed may only be used for The Play Lab services and may not be used for the toy store purchases. Credit Your credit will expire 3 months after being issued.




Safety and Illness


All visitors and participants and authorized caregivers must check-in at the reception desk every time they enter the facility. We reserve the right to cap the number of children and persons in any given area inside the facility at any given time to ensure the safety and enjoyment of all. The Play Lab reserves the right to refuse entry to any sick child to prevent contamination. For Covid-19 check our Covid-19 policies.




Contact Information


It is the sole responsibility of the primary parent or guardian to update relevant contact information in our system. This includes names of approved caregivers, phone numbers, mailing address and e-mail address. Remember that this information is crucial in order that we may reach you in case of emergency. The Play Lab is also given permission to contact you via email address provided herein regarding services and schedule.




Food and Allergy Awareness


The Play Lab restricts outside food to be brought into the facility except baby food and allergy-sensitive food. No food (including gum and candy) or beverage is allowed inside the play area at any time under any circumstances. The Play Lab is a nut-free facility and requests that all members, their children, caregivers and guests be forewarned that no foods containing nuts, nut ingredients or derivatives, be brought onto the premises. The Play Lab discourages other members or caregivers from voluntarily feeding other children (without permission and consent of that child’s parent or caregiver) while on the premises. There may be allergies or foods unsuitable for that child that only the parent or caregiver is aware of. The Play Lab strictly prohibits any small toys, jewelry or choking hazards to be brought into common areas including classrooms or lounge area that puts other children at risk. Items such as blankets, stuffed animals, pacifiers or other “comfort” are not allowed at this time. Members and authorized caregivers are responsible at all times to help maintain a safe environment for others.




The Play Lab Facility Rules and Regulations


Indoor playground use and member-exclusive activities are reserved for The Play Lab members and pass holders. No shoes are allowed inside The Play Lab areas and it is mandatory that socks be worn at all times. Socks will be available at the front desk for purchase, if needed. The Play Lab acknowledges that cell phone use is required for emergencies, however, we request that ringers be turned to silent or vibrate mode when inside The Play Lab facility especially when classes are in session. We discourage use of phones during classes to avoid distracting others. The Play Lab requests that all visitors (members, class participants, authorized caregivers and guests) treat the facility, including but not limited to common areas such as the cafe area and restrooms, with the utmost respect and clean up after themselves in order to maintain a clean & safe environment for everyone. The Play Lab is not liable for lost or stolen property while using our facilities. The Play Lab has the right to dismiss any participant who violates the rules of the facility. There will be no refund provided should such cases occur. Each visit has a limited time of 2 hours. You can book the visit in advance and arrive to The Play Lab anytime during the opening hours. You can also walk-in for a drop-in session. Please note that capacity restrictions may apply and you may need to wait to enter our space.




Waiver of Claims


To the fullest extent allowed under the law, a parent/guardian of open play participants agrees that The Play Lab is not subject to any claim, loss, demand or damages whatsoever, including, without limitation, those damages resulting from acts of active or passive negligence on the part of The Play Lab, its officers, agents, employees or owners. The class participant parent/guardian further agrees that The Play Lab is not liable for any injuries, illnesses, medical conditions, expenses, judgments or damages to anyone on The Play Lab premises, or their property and does hereby expressly forever release and discharge The Play Lab, its officers, employees, agents, successors and owners from all such claims, demands, injuries, damages, actions or causes of action. This includes attorneys’ fees and court costs resulting from exposure of the class participant to any illness or disease while in The Play Lab facility or any illness or injury resulting there from. This includes injuries resulting in, but not limited to, sprained or broken limbs, bruising, cuts, burns, abrasions, falling, including risk from the actions of others. The parent/guardian will make every effort to not bring an ill child to The Play Lab or one that, to the best of their knowledge, has been exposed to any contagious disease. The Play Lab reserves the right to refuse admission and/or use its sole discretion to send a child home if ill or puts other children at risk. Class participant’s parent/guardian agrees that he/she or authorized caregiver shall remain on The Play Lab premises to directly supervise their children and be responsible for their safety at all times in the common hallways, lounge, classrooms and restroom facilities, unless otherwise agreed to by The Play Lab management. The class participant parent/guardian agrees to assume all risks should they or the authorized caregiver leaves the premises. Parent/guardian gives The Play Lab permission to communicate via email provided regarding: programs, services, announcements and my account. The Play Lab does not sell or share lists with customer information. Parent/guardian gives The Play Lab the irrevocable right to use photos of myself and my children for the sole purpose of promoting The Play Lab and waives any right to inspect or approve the photos. Names are never used. In the event a name will be used with a photograph, The Play Lab will contact you and ask for permission before releasing a photograph with a name. Parent/guardian has read this release of liability and fully understands its terms.




In Case of Emergency


In the event of an emergency, The Play Lab personnel will use their best judgment and efforts to contact the member, emergency contact number on file or authorized caregiver. The Play Lab is hereby released of all liability from calling emergency medical care, should The Play Lab personnel be unable to reach the member or authorized caregiver within a reasonable amount of time. The class participant acknowledges that The Pay Lab does not have a medical staff on the premises and cannot provide emergency or other needed treatment.





Covid-19 Policy

General Rules


The Play Lab staff will take all measures to ensure clean and safe environment, with cleaning the facility and disinfecting toys frequently. The Play Lab uses a medical grade air purifier, provides hand sanitizers and disinfecting wipes.

Everyone over the age of 12 years old must provide proof of COVID-19 vaccination upon entry.

Adults and children over the age of 2 years old must wear face masks at all times.

Eating or drinking must be done in the lounge area ONLY.

Maintain 6 feet apart from other customers. Wash hands or use hand sanitizer frequently.




Entry


Temperatures will be taken upon arrival. Employees and customers will be refused entry if they have a temperature above 100.4ºF, or if other symptoms of COVID-19 are observed. All customers will be asked to complete a health screening form upon entry or in advance.

Employees or customers who tested positive for COVID-19 will be asked to stay home for 2 weeks from the test date, or until proof of a subsequent negative test result is provided.




Face Masks


Face masks are required at all times. All children 24 months old and above are required to wear face masks during their scheduled time at The Play Lab. All employees are required to wear face masks at all times as well. This requirement may change as policies change.




Sick Policy


If a child/parent/guardian are feeling unwell, experiencing a fever or a contagious disease, you must stay home. If we see they are visibly sick or have visible symptoms or have a temperature higher than 100.4ºF, then they will be refused entry. Please do not bring any sick child(ren) to The Play Lab. We reserve the right to refuse a child’s admission if there are visible symptoms of any sickness.

Parents/guardians must understand that during child’s participation at The Play Lab children may be exposed to the COVID-19 virus. These hazards and risks include, but are not limited to, the dangers of serious illness, death and possible transmission to others.
Parents/guardians must be aware of what is considered to be a high risk factor for the COVID-19 virus and assess their own risk factors and make a decision regarding whether their children can safely visit our playspace.

If you want to cancel any of our programs due to a child/parent in your family being tested and confirmed positive with COVID-19 we will consider your cancellation request. To proceed with your request we will kindly ask you to provide a confirmation letter from your primary care doctor.





Birthday Parties

Membership & Class Refund Policy


Open Play Drop-in Sessions & Memberships At its discretion, The Play Lab may issue a full refund after first use of the playspace should you wish to cancel your auto-renew membership. There won't be applied any cancellation fee, however, you have to require the cancellation 48 hours in advance before the auto-renewing. Drop-in sessions are non-refundable. All refunds will be in form of credit. Credit may only be used for The Play Lab services and may not be used for the toy store purchases. Classes If you need to cancel a scheduled class from your semester session registration, please give us a notice of 24 hours. In this case, we will cancel your class and apply a credit to your file for the cancelled class. In the case of a cancellation happening less than 24 hours before the class, no refund or credit will be possible. Drop-in classes are non-refundable. Credits for classes missed may only be used for The Play Lab services and may not be used for the toy store purchases. Credit Your credit will expire 3 months after being issued.




Safety and Illness


All visitors and participants and authorized caregivers must check-in at the reception desk every time they enter the facility. We reserve the right to cap the number of children and persons in any given area inside the facility at any given time to ensure the safety and enjoyment of all. The Play Lab reserves the right to refuse entry to any sick child to prevent contamination. For Covid-19 check our Covid-19 policies.




Contact Information


It is the sole responsibility of the primary parent or guardian to update relevant contact information in our system. This includes names of approved caregivers, phone numbers, mailing address and e-mail address. Remember that this information is crucial in order that we may reach you in case of emergency. The Play Lab is also given permission to contact you via email address provided herein regarding services and schedule.




Food and Allergy Awareness


The Play Lab restricts outside food to be brought into the facility except baby food and allergy-sensitive food. No food (including gum and candy) or beverage is allowed inside the play area at any time under any circumstances. The Play Lab is a nut-free facility and requests that all members, their children, caregivers and guests be forewarned that no foods containing nuts, nut ingredients or derivatives, be brought onto the premises. The Play Lab discourages other members or caregivers from voluntarily feeding other children (without permission and consent of that child’s parent or caregiver) while on the premises. There may be allergies or foods unsuitable for that child that only the parent or caregiver is aware of. The Play Lab strictly prohibits any small toys, jewelry or choking hazards to be brought into common areas including classrooms or lounge area that puts other children at risk. Items such as blankets, stuffed animals, pacifiers or other “comfort” are not allowed at this time. Members and authorized caregivers are responsible at all times to help maintain a safe environment for others.




The Play Lab Facility Rules and Regulations


Indoor playground use and member-exclusive activities are reserved for The Play Lab members and pass holders. No shoes are allowed inside The Play Lab areas and it is mandatory that socks be worn at all times. Socks will be available at the front desk for purchase, if needed. The Play Lab acknowledges that cell phone use is required for emergencies, however, we request that ringers be turned to silent or vibrate mode when inside The Play Lab facility especially when classes are in session. We discourage use of phones during classes to avoid distracting others. The Play Lab requests that all visitors (members, class participants, authorized caregivers and guests) treat the facility, including but not limited to common areas such as the cafe area and restrooms, with the utmost respect and clean up after themselves in order to maintain a clean & safe environment for everyone. The Play Lab is not liable for lost or stolen property while using our facilities. The Play Lab has the right to dismiss any participant who violates the rules of the facility. There will be no refund provided should such cases occur. Each visit has a limited time of 2 hours. You can book the visit in advance and arrive to The Play Lab anytime during the opening hours. You can also walk-in for a drop-in session. Please note that capacity restrictions may apply and you may need to wait to enter our space.




Waiver of Claims


To the fullest extent allowed under the law, a parent/guardian of open play participants agrees that The Play Lab is not subject to any claim, loss, demand or damages whatsoever, including, without limitation, those damages resulting from acts of active or passive negligence on the part of The Play Lab, its officers, agents, employees or owners. The class participant parent/guardian further agrees that The Play Lab is not liable for any injuries, illnesses, medical conditions, expenses, judgments or damages to anyone on The Play Lab premises, or their property and does hereby expressly forever release and discharge The Play Lab, its officers, employees, agents, successors and owners from all such claims, demands, injuries, damages, actions or causes of action. This includes attorneys’ fees and court costs resulting from exposure of the class participant to any illness or disease while in The Play Lab facility or any illness or injury resulting there from. This includes injuries resulting in, but not limited to, sprained or broken limbs, bruising, cuts, burns, abrasions, falling, including risk from the actions of others. The parent/guardian will make every effort to not bring an ill child to The Play Lab or one that, to the best of their knowledge, has been exposed to any contagious disease. The Play Lab reserves the right to refuse admission and/or use its sole discretion to send a child home if ill or puts other children at risk. Class participant’s parent/guardian agrees that he/she or authorized caregiver shall remain on The Play Lab premises to directly supervise their children and be responsible for their safety at all times in the common hallways, lounge, classrooms and restroom facilities, unless otherwise agreed to by The Play Lab management. The class participant parent/guardian agrees to assume all risks should they or the authorized caregiver leaves the premises. Parent/guardian gives The Play Lab permission to communicate via email provided regarding: programs, services, announcements and my account. The Play Lab does not sell or share lists with customer information. Parent/guardian gives The Play Lab the irrevocable right to use photos of myself and my children for the sole purpose of promoting The Play Lab and waives any right to inspect or approve the photos. Names are never used. In the event a name will be used with a photograph, The Play Lab will contact you and ask for permission before releasing a photograph with a name. Parent/guardian has read this release of liability and fully understands its terms.




In Case of Emergency


In the event of an emergency, The Play Lab personnel will use their best judgment and efforts to contact the member, emergency contact number on file or authorized caregiver. The Play Lab is hereby released of all liability from calling emergency medical care, should The Play Lab personnel be unable to reach the member or authorized caregiver within a reasonable amount of time. The class participant acknowledges that The Pay Lab does not have a medical staff on the premises and cannot provide emergency or other needed treatment.