FREQUENTLY ASKED QUESTIONS
We are open 7 days a week:
Weekdays: 9:15 - 10 am Class in Session
Open Play from 10 am - 6 pm
Weekends: 8 am - 6 pm
We may be closed for private parties on weekends. Please check our website or Instagram page for updates.
Book your 2 hour timed visit in advance!
While we are open 7 days a week, we occasionally need to adjust our schedule due to holidays, inclement weather or special events. Always check our website to verify we are open before visiting. We will do our best to communicate any schedule changes promptly to our customers via the website and social media.
We offer drop-in day passes. Your drop-in pass is limited to 2 hours of play time. You can book your visit in advance or drop-in. Please note that each visit allows for only one entry (you can't leave and come back within your 2 hours play session). One play pass is good for one child plus one adult.
For siblings open play visit, please purchase a sibling ticket.
Yes, you can drop-in for an open play session. Please note that each visit allows for only one entry (you can't leave and come back within your 2 hours play session). You can book your visit in advance and arrive anytime during the opening hours. You can also walk-in for an open play session. Capacity restrictions may apply. Please check our opening hours on weekends - we may be closed for private events.
We offer drop-in open play sessions, sibling play sessions and a yearly membership.
Yes! Every parent/guardian who enters The Play Lab must sign a waiver for any child under the age of 18 that are under their care. No exceptions. The Play Lab has the right to refuse entry if the guardian does not sign a waiver.
Birthday Party hosts are responsible to have their guests sign the waivers as well.
Face masks are optional at this time.
Proof of Covid-19 vaccination is no longer required.
Please practice social distancing, wash hands or use hand sanitizer frequently. Hand sanitizers are provided.
The Play Lab follows strictly enforced precautions. Face masks are optional and proof of Covid-19 vaccination is no longer required.
The space is cleaned and disinfected multiple times a day. We use a medical grade air purifier. Hand sanitizers and disinfecting wipes are provided.
Yes! Socks are required in play areas.
We have socks for purchase (for children and adults). Free grip socks are included in the membership.
Yes. Food is offered in the cafeteria area (snacks and drinks). You also are welcome to bring in baby foods and light snacks to consume in our cafeteria area only. Please note food and drinks are not allowed in playspace area and bathroom.
The Play Lab has been designed to grow with your child's developmental skills and is open to children ages of 0 months old up to 7 years old. If your child is under 6 months old entry is free when accompanied by a sibling who has a paid pass.
The Play Lab is not a drop off playspace. Parents and caregivers must watch their child(ren) at all times. All adults are responsible for the well-being and behavior of their child(ren). This rule applies to open play visits and toddler classes as well as birthday parties.
We have cubbies for shoes and a coat rack as well as a place for strollers. Please note The Play Lab is not responsible for belongings stolen or lost.
We do not allow any nuts, however we can't guarantee that we are fully a nut-free facility.
Please be considerate and do not bring any child(ren) who have any symptoms of illness (e.g. cough, fever, runny nose, etc.) or have a medical condition (e.g. COVID-19, lice, measles, etc.).
If your child(ren) have had a fever within the last 24 hours before your planned visit, please do not bring them into the playspace. We may refuse entry to any child with illness symptoms as well as with fever.
Yes, we got you covered! Email team@theplaylabny.com for more information or go to Sawyer Gift Cards or Square Gift Cards
Our Basic parties are 2 hours long, non-private. Our Ultimate parties are 2,5 hours long and are all-private.
There may be an option for 1 extended hour if there is no party after your time slot. All extensions must be requested at the booking time or as soon as possible and at the latest 5 days before your party date.
A $250 non-refundable, non-transferable deposit is required to book your party date. The balance remaining is due 7 days before the event.
There are additional fees for any add-on and/or custom services.
A 10% service charge will be added to all parties on the base package price. Additionally, all prices mentioned in the package do not include sales tax.
Only party in the Ultimate package is all-private and you have an exclusive access to the whole space. If you booked Basic package, your party is non-private and you may be sharing the playspace with outside customers. However, cafe area will be exclusively for your use.
Any child over 12 months old up to 7 years old is included in the kids headcount. Children older than 7 years old are included in the adult headcount. Also, a birthday child is included in the kids headcount.
Outside food and outside cake are allowed but please kindly confirm with us food/cake options possible before ordering your outside food/cake. It will be an outside fee applied of $75 for outside food and $15 for outside cake.
You can also order food or cake through us (email us and request our catering form).
Yes, we offer add-on services - entertainment, extra decorations, custom setup and food options (ask for our catering menu).
Ask us about additional party options and pricing for add-ons like Extra Goody Bags /Favors, Photographer, Balloon Twisting, Face Painting, Character Appearances and more!
Face masks are optional at this time.
Proof of Covid-19 vaccination is no longer required.
Please practice social distancing, wash hands or use hand sanitizer frequently. Hand sanitizers are provided.
You should arrive about 5 minutes before your scheduled party time and your guests should arrive at the scheduled time. Please do not arrive too early as we will be setting the space up and may be not be able to let anyone in until we have completed all procedures (including cleaning and sanitizing).
Your guests will be required to sign a waiver for each child under 18 entering The Play Lab. All guests must wear socks to enter the playspace.
We understand that something may affect your or your guests schedules, however, our parties start at the scheduled time. We can always check if extension of your party is possible, however, there may be other parties scheduled after your party time, and we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the playspace and, possibly, the cafe area.
For a Basic package, you are allowed to bring your own goodie bags and helium balloons. For an Ultimate package, goodie bags are included in the package, however, you are welcome to add any items you'd like - our staff will add the items to the goodie bags. You can bring extra helium balloons and we can blow them up for you at an additional fee.
For a Basic package, you are allowed to bring your own paper products and balloons only. For any extra decorations, additional fees may apply. For an Ultimate package, you can add your own decorations but additional fees may apply. Please note: ceiling decorations, stickers on the walls, streamers, confetti and piñatas are not allowed.
No alcohol is allowed in The Play Lab facility.